The term “residential applications” shall be understood as: the use of the laminate as a floor covering in a private residence that is used for private purposes only.
The term “commercial applications” shall be understood as: the use of the laminate as a floor covering in non-residential premises, including but not limited to hotels, offices and shops.
The above mentioned commercial warranty does not apply to:
- All food areas, such as, but not limited to, restaurants and cafeterias, pubs, dance halls.
- All institutional applications, such as, but not limited to hospitals and government buildings.
- Heavy commercial areas, such as, but not limited to airports, lobbies, schools and barber shops.
- Other areas that have heavy traffic and immediate access to street traffic.
The warranty period starts on the date of the purchase.
The residential and commercial warranty are both pro rata. A pro rata warranty is one that provides for a refund or credit that decreases according to a set formula as the warranty period progresses. So, the warranty value is reduced by amount of time that you own it. When a claim is made, the value of the warranty becomes a percentage rate of the number of years of ownership based on the above usage (commercial or residential).
Damage to the product resulting from a defect that was not inherently present at the time of purchase falls outside the scope of this warranty. This includes damage caused by:
- Inadequate placement, i.e., placement not according to the installation instructions and/or without making use of the approved accessories.
- Non-compliance with the instructions for cleaning and maintenance as described in the installation maintenance instructions.
- Accidents or inappropriate and inadequate usage.
- Abnormal wear such as may be caused by spiked shoes, inadequate protection from furniture, grit, sand and other hard materials. Damage caused by sand, dirt or any other abrasive material must be prevented by placing a suitable floor mat at all entrance doors. To determine whether the wear is abnormal, relevant ambient factors, the duration and the intensity of use of the product are taken into account.
- Water damage caused by ice machines, refrigerators, sinks, dishwashers, pipes, natural disasters, excessive moisture in concrete slabs, hydrostatic pressure, etc. In case of the presence of water and/or moisture on the floor and/or around the skirting boards, this must be removed within 6 hours
- Incorrect removal or replacement of panels.
- Damage caused by vacuum cleaner frames or by the hard or metal wheels of office chairs or other furniture. With laminate floors, furniture legs should always be fitted with suitable protective material. Chairs, easy chairs/settees or furniture on wheels must be fitted with soft wheels or must be placed on specially adapted protective carpet or plates.
- Damage caused by corrosive or abrasive substances such as pet urine.
- The reduced resistance of the V-groove is not included in the warranty.
- A change to the gloss level does not apply as wear of the laminate surface.
- Love AQUA is fade resistant, not 100% fade proof. It is generally accepted that all gloss finishes (i.e., paint, glass, furniture or car surfaces etc) are susceptible to superficial fading/gloss variation. This is not considered as a product fault.
Please keep your receipt. If the Love AQUA laminate floor is not installed by the user, but by a floor layer/installer, the latter should provide the user with a copy of the installation and maintenance instructions and the warranty conditions.
For questions regarding guarantees, we recommend that you contact your Love AQUA laminate flooring distributor where you purchased the laminate floor. Should your Love AQUA laminate flooring distributor be unable to provide you with answers or should you need additional information, you can contact us by going to www.lifestyle-floors.co.uk and click on contact. The Lifestyle Floors guarantee conditions do not affect the legally applicable guarantee on Lifestyle Floors products. Lifestyle Floors reserves the right to inspect the complaint and claim concerning its product on site, installed or otherwise, and must be given the opportunity to do so. Without prior approval of Lifestyle Floors, no repairs or replacements may be made to a Lifestyle Floors brand laminate floor for which a warranty claim has been made.